Terms & Conditions

1. General Information

1.1 About Us

My Kitchen Table is a New Zealand-based company offering frozen home-cooked inspired meals, made with love in Nelson and delivered across the South Island.

1.2 Updates to Terms

We may update these terms at any time. Continued use of our services implies your acceptance of the revised terms.

2. Ordering and Payments

2.1 Placing Orders

Orders can be made via our website. All details must be accurate to ensure smooth processing and delivery.

2.2 Payment

Payment is required at the time of placing an order. We accept various payment methods, as specified on our website. Prices are in NZD and include GST unless stated otherwise.

2.3 Order Confirmation

You will receive a confirmation email after placing your order. If you do not receive it, please contact us immediately.

3. Delivery

3.1 Service Area

We deliver free within the Nelson region and have set rates for across the South Island.

3.2 Delivery Times

Delivery times vary based on location. While we aim for timely delivery, unforeseen circumstances may cause delays.

3.3 Failed Deliveries

If delivery fails due to incorrect information provided, additional charges may apply for redelivery.

4. Competitions

4.1 Eligibility

Competitions are open to New Zealand residents aged 18 or over. Employees, contractors, and immediate families of My Kitchen Table are not eligible.

4.2 Entries

Only one entry per person is permitted unless otherwise stated. Automated or bulk entries will be disqualified.

4.3 Prizes

Prizes are non-transferable and non-refundable. If unavailable, a prize of equal value will be offered. Winners may be required to sign a participation agreement or consent to publicity.

4.4 Promoter’s Rights

We reserve the right to modify or cancel competitions or disqualify participants if necessary.

5. Refunds and Cancellations

5.1 Cancellations

Cancellations must be made at least 24 hours before the scheduled delivery.

5.2 Refunds

Refunds are issued at our discretion. Reasons considered unacceptable for refunds include:

Change of mind.

Incorrect address provided.

Late consumption causing spoilage.

Dissatisfaction with product taste or appearance when it matches the description.

6. Allergies and Dietary Requirements

6.1 Customer Responsibility

You are responsible for informing us of any allergies or dietary restrictions at the time of ordering.

6.2 Disclaimer

While we take care to avoid cross-contamination, we cannot guarantee products are free from allergens.

7. Limitation of Liability

7.1 No Guarantees

We are not liable for any direct, indirect, or consequential damages arising from the use of our products or services.

7.2 Maximum Liability

Our liability is limited to the cost of your order.

8. Intellectual Property

All content, images, and branding on our website are the property of My Kitchen Table. Reproduction without permission is prohibited.

9. Governing Law

These terms are governed by New Zealand law. Any disputes will be resolved under the jurisdiction of New Zealand courts.

10. Contact Us

For any questions or concerns regarding these terms, please contact us:

Phone: 022 072 0680

Email: hello@mykitchentable.nz

By engaging with My Kitchen Table, you confirm that you accept these terms and conditions.