Frequently Asked Questions

We offer a “Click & Collect” Service on all orders of 4 meals or more. However, we are also located with a display freezer at Pics Peanut Butter World Shop, just a few hundred yards from our production in Stoke. They carry a good range of “My Kitchen Table Meals” and you can purchase as many as you might need. Please let us know if you cannot find what you are looking for.

If ordering online for our “collect service” you can pick up your order from our prep kitchen reception area in Stoke (The Food Factory) from 9am–1pm on either a Tuesday or a Friday, not including any extended holiday periods such as Christmas and New Year. If you need a different time or day, then please let us know and we will try to make special arrangements.

Please note: as our premises is a “food safe” environment, we are only able to greet you in our reception area at your specified “collection time” and by arrangement only. We do not have a physical store at this location.

Items will be held in our reception in our chiller/cool boxes to keep frozen, however as we are committed to reducing waste wherever possible, we encourage you to please bring your own reusable (or suitable) containers to keep products “as received” until safely in your home or work freezer.

If you wish to use our “click and collect service, please select the 'pick up' option at checkout, and you will receive an email to confirm day/time of collection. Orders will need to be placed by 2pm the day before you collect. All pre-orders must be paid in full before collection, unless you are an account holder, via our payment gateway on our website.

You can buy a gift voucher with us soon!

Vouchers purchased online can be delivered digitally by email to either the recipient or the purchaser, and contain instructions for how to redeem them at checkout.

We will also send you an email with instructions on how to print or view the gift card online.

Please note; all our gift vouchers are issued with a 12-month expiry date, and we will send out a little reminder 4 weeks before the voucher expires to make sure the recipient receives the full-face value of the gift.

You can edit or change the products in your subscription, or change the frequency of your deliveries, by signing into your account.

You'll be given access to the customer portal once you place your first subscription order.

You can pause, cancel, or resume your subscription in the customer portal, too.

Remember: Please make any changes at least 48 hours before your next order is due to be processed, or these changes will only be reflected on your subsequent order. Depending on the cycle frequency you select, you can have your subscription order delivered every 1, 2, 3 or 4 weeks.

At this present time, we can offer the following regional deliveries to the South Island Of New Zealand and Wellington – Wairarapa Region ONLY.

Nelson greater area to include: Nelson Central, Atawhai, Hope, Wakefield, Richmond and Mapua. FREE delivery (set days each week) based on your specific location and by arrangement and based on a minimum of 4 of our 2 person serve meals or 6 of our single serve meals, or equivalent order value. Minimum order value for FREE delivery is $90 and is ONLY available to customers in catchment area.

Should you require delivery overnight, a reduced minimum order value or require delivery outside of the set delivery days, then this can be done on our base overnight courier rates (flat fee), with no additional handling or packaging charges.

We are also pleased to be able to offer our overnight/next day service (again at our flat fee “inter-district” rates) to Motueka, Takaka and Collingwood on the west coast. We can also ship overnight on these preferred rates to Rai Valley, Havelock, Renwick, Picton, and Blenheim.

Please also see our lists of stockists and retail partners in each of these locations, as this may save you time and money as well as supporting our environmental pledges to reduce waste and packaging wherever possible.

Our short haul ticket rates include Wellington and Wairarapa Region, Karamea, St Arnaud, Kaikoura, Murchison, Westport, Reefton, Hanmer Springs, Cheviot, Greymouth, Hokitika, and Christchurch. Please see our delivery rates in the attached chart to cover your specific location.

If you need to check if we can deliver to your postcode please check HERE

Please note that we do not deliver to rural addresses as our chilled packaging will only keep your meals cold for so long. We also do not currently deliver to the North Island, but watch this space!

We are not able to deliver on weekends or public holidays.

You will be presented with all available delivery options when you checkout. Delivery times will depend on the available service for your address.

At My Kitchen Table we produce ready-made frozen meals. We believe that this is the best way for us to seal in all the freshness and taste and without sacrificing the quality or nutritional value of the meal…it means that we maintain the integrity of the way in which the meal has been cooked (just like you batch making at home and freezing to use at a later date), whilst ensuring the safety of the food for your enjoyment

Our aim is to ensure that the meals arrive frozen at your doorstep. However, in the unlikely event your meals have started to defrost, they can be placed in the fridge and consumed within 3 to 5 days. Over 96% of all orders arrive overnight!

Frozen freight and perishable goods are moved around New Zealand in this way each and every day, and our delivery partners have a proven packing and shipping system that allows us to ensure that the temperature of the goods can be maintained for the duration of the journey and beyond.

Please take extra care when supplying your delivery details or any special requests, as we are unable to accept any liability for incomplete or incorrectly supplied delivery or address details. In the case of incorrect details or attempted delivery, all replacement costs incurred will be at the expense of the purchaser.

For example: if delivering to a place of work or a non-residential address, please ensure that our courier company can easily identify the specific location for your goods to arrive. If any other security information is required, please ensure this information is supplied at the time of purchase.

Please contact us in writing stating your issues/concerns within 24 hours of receiving your order, ensuring that all packaging is kept safely for our inspection. Please provide pictures and statements to help us identify the cause of the complaint. 

Unlike many other subscription-based services, there is no minimum order, unless receiving goods in our local catchment area FREE of any shipping costs. However, the more you purchase, the cheaper the freight cost per product.

As a general rule, and to get the very best from our shipping (so as to avoid wasteful packaging), we recommend that you purchase a minimum of either 6 of our small meals or 5 of our two-person serve meals, or a combination thereof. Please see our “meal combination boxes” to calculate which selection best suits your needs.

We are also pleased to provide free delivery for one-off orders (non-subscription) over $250 anywhere within our stated delivery zones.

Unfortunately, we are currently unable to deliver direct to rural addresses. The good news is that there are delivery partners that are able to dispatch to many different and unique locations across the South Island. The chances are that we can arrange to ship to a destination near you such as a post office or commercial centre. If you have any questions or are wondering if this service might work for you, simply get in touch with us and we’ll locate you on the map and see if we can be of some help.

We have a meal for every occasion and we have many new options in development and which will become available throughout 2025.

Meals are currently offered in single serves or double serve portion sizes - ideal for sharing or for those with a bigger appetite, however our portion sizes are nutritionally balanced and designed to put with your preferred accompaniment or simply eaten on their own.

We are not currently able to offer family-sized serves, however, we are working on several new initiatives and will launch with new meal packs ahead of next winter.

We currently also have a range of soups available in single serve only - again with more flavours and packaging options available in winter 2025.

You can store your frozen meals in the freezer for up to a maximum of 6 months, however we recommend where possible that the best quality and taste will be achieved if meals can be consumed within a 3-month window.

Meals can be transferred directly to the fridge to defrost. Always remember to store your meals in the freezer at-18°C. You will find all the recommended reheat instructions on the packaging label and - which can also be found on our individual web pages for each meal we produce.

Once fully thawed, please consume your meal within 48 hours.

Your meals will arrive completely prepared and all ingredients are fully cooked, all you need to do is simply reheat them in the oven or microwave, and then serve and eat!

Each meal shows the recommended and preferred method for reheat on the label and by following our link HERE to our product pages, which also provide useful information on how to get the very result from reheating your My Kitchen Table meals.

Once the label/sleeve has been removed, our packaging is safe to put directly into your Microwave or Oven to be reheated and it is important that as well as following the reheat instructions that your meal is fully reheated all the way through and is piping hot.

Some of our frozen meals, are best defrosted and baked in the oven at least 180 degrees Celsius for 30 minutes or until bubbling and piping hot. Again, you will find our recommended reheat instructions on both the product label and on our online web pages. Each meal will come with a “preferred” reheat method and this is always shown first on the list of reheat options.

We recommend (especially when cooking from frozen), that your meal is removed from the Microwave or oven rested and stirred, prior to finishing reheating.

As every appliance is different, keep an eye out for over cooking! This is to make sure you enjoy every mouthful.

You can find all the information you need right here on our website in order to understand the ingredients that we use in each and every meal. We take great care to ensure that food safety, your wellbeing, and the integrity of our meals is our highest priority.

Once you're on our menu page, simply click on the product you are interested in and you will see a drop-down tab that clearly provides a full nutritional breakdown, as well as information on how and where our ingredients are sourced.

We take great pride in our MPI approved commercial kitchen facility and, as we only ever make our meals in small batches, we can ensure that all surfaces, equipment, and utensils are fully cleaned and sanitised between production, and all members of our small team are fully qualified and trained to maintain the very highest standards of hygiene and safe working kitchen and food practices.

All meals labeled as being gluten-free, have been “spot tested” in a laboratory in order to ensure that no traces of gluten have been detected. Whilst we are not Coeliac Association accredited, we take our commitment to allergens extremely seriously and never batch cook ANY gluten-free meals alongside, or as part of, our production schedules for meals that naturally contain gluten.  

Please be aware that, whilst every possible care is taken to manage all known allergens, our commercial premises sometimes uses nuts, dairy and a wide range of wheat products.

We also handle a large selection of different meats and proteins as well as fish, eggs, and other raw ingredients. However, ALL ingredients in our finished meals are FULLY cooked and present no known health hazard. As with production of vegetarian, vegan or any other non-meat product, every possible care is taken to ensure the lowest possible risk of any cross contamination. We do not currently use any plant-based alternatives, and all vegan or vegetarian meals are naturally free of any meat-based ingredients.

Our meals are made fresh and from scratch, just like you would make at home (just on a slightly bigger scale). We then snap freeze in the same way as you would cook and prepare for your family and fill your freezer. So long as you reheat your meal correctly and follow all instructions, there should be no safety issues. However you should be comfortable in your decision. So, if in doubt, seek professional advice. Feel free to contact us.

All our meats are New Zealand farm supplied only.

Cardboard boxes: These can be broken down and put into your household recycling

You can put these in your kerbside or public recycling, and it will be collected by your local recycler.

Gel Packs: Reusable and recyclable. The packs are water-soluble, non-toxic, and non-hazardous. If you’d like to recycle, clip the corner, discard the gel in the bin, and recycle the plastic pouch in the soft plastics recycling at your local supermarket.

Woolcool insulation: Inside the boxes is a layer of insulation called Woolcool, a sustainable and highly effective natural insulation material that is made out of sheeps’ wool. The best part about Woolcool is it’s recyclable, so if you would like to send your wool cool and ice packs back to us, please pop us an email and we will send you a courier label.

Learn more about our sustainability commitments here.

Orders placed before 12 Noon-Monday to Thursday will be delivered the following day. Orders placed after 2pm Thursday will be delivered on the following Tuesday. We are not able to currently offer any weekend delivery service.

We take much care and pride to handle all our meals with the utmost of love, especially as a lot of hard work goes into providing you with the best meals possible. However, if any items in your box have been damaged during transit or are “Fully Defrosted” we will refund the total cost of the individual meal. Replacement meals may be issued at our discretion.

Please contact us in writing stating your issues and concerns within 24 hours of receiving your order. Please ensure that all packaging is kept safely for our inspection and please provide pictures and statements to help us identify the cause of the complaint.

All shipping fees are calculated at the cart and depend on your delivery location However, we have provided a simple chart here showing the areas we are currently delivering to, and the costs.

If you’re not home when we deliver, our driver will follow your delivery instructions or will leave your box in a secure location and or that we deem appropriate. Our meals arrive in insulated boxes but please be sure to put your meals in the freezer as soon as you get home and be aware that we can take no responsibility for your box after it has been delivered.